The Hotel

Standing on the seafront, the Universal Hotel Neptuno – Adults Only offers guests a magnificent experience and a trip filled with fun and magic in Playa de Palma. This prime location in a lively area with countless bars and clubs and the fabulous Megapark just a short distance away, also offers a wide range of gastronomic, water sports and entertainment options. It is the perfect destination for a memorable holiday on Mallorca, with easy access to the city centre and the rest of the island. What’s more, the Universal Hotel Neptuno - Adults Only offers a wide range of services and facilities to meet all your needs… We’ll see you there!

universal hotel neptuno adults only



The rooms at the Universal Hotel Neptuno – Adults Only are perfect for adults like you. We may not know how your day will end, but we do know how it will start - relaxing in rooms offering all the services and facilities you need for your comfort. Enjoy a brand new rest and relaxation experience, unwinding in the impeccable contemporary design and comfort of the room of your choice.

rooms universal hotel neptuno Adults Only

Services and facilities

Get ready to enjoy a unique experience with our range of irresistible services such as fusion cuisine and cocktails, a bicycle garage, pool bar, outdoor pool and sun terrace, sports, a gym, entertainment, 24-hour reception, free internet, and indoor pool… and countless other surprises.

services and facilities universal hotel neptuno Adults Only

Transfers and excursions

Need to get from the airport to our hotel in Playa de Palma? At the Universal Hotel Neptuno - Adults Only we provide a convenient, fast and punctual transfer service. Ask for details! The transfer service is also available for trips to Mallorca’s best-known spots where you can enjoy excursions or explore places of interest

Transfers and excursions universal hotel neptuno Adults Only

FAQs Universal Hotel Neptuno - Adults Only

Front sea view rooms offer a direct view of the sea.
Side sea view rooms offer partial sea views.
Standard rooms offer street view
We have 114 rooms.
(Max 230 Pax)
• 18 Room with sea view room(s) of 23 M² with a capacity of up to 2 guest(s).
• 12 Room with front sea view room(s) of 20 M² with a capacity of up to 2 guest(s).
• 2 Junior Suite room(s) of 40 M² with a capacity of up to 2 guest(s).
• 6 Junior suite with sea views room(s) of 45 M² with a capacity of up to 2 guest(s).
• 47 Standard room room(s) of 23 M² with a capacity of up to 2 guest(s).
• 26 Room with side sea view room(s) of 23 M² with a capacity of up to 2 guest(s).
• 3 Superior Side Sea View room(s) of 23 M² with a capacity of up to 2 guest(s).
• Main amenities: mini bar, TV, air conditionner, non smoking.
Our property is adults only. We do not accept guests under the age of 16.
Definitely, Neptuno Palma has a restaurant:

• Restaurant Bistro :
 • Mediterranean, Casual Dining
 • Open 7/7.
 • Closed from 30/10 to 25/04.
• Opening times:
 • from 12:00 to 23:59.
 • price range: $$Restaurant Bistro website

• Open for guests and visitors.
• Lunch boxes are not available.
• Max capacity: 50 pax.
• Pets are not accepted in the restaurant.
• Our restaurant doesn’t provide specific equipments for kids & babies
• No dress code is required
To request a late checkout, please send an email to: with the following information:
 • Your check out date
 • Desired check out time
 • Reservation or accommodation number
 • Phone number
 • Email address
We offer:
- Bed & Breakfast

Room upgrades are only possible at check-in upon request and upon payment of the difference in price.
Breakfast is served daily from 08:00 to 10:30.
The breakfast is served in Bistro Restaurant.

We cannot serve breakfast in room.
Check-in is guaranteed anytime from 14:00.
We do not offer early check-in.

If there is a room available, we will of course give you early access.

Note that you are welcome to drop your luggage at the front desk, put yourself in relax mode and enjoy the hotel amenities while we get your room ready.
Have a look at our swimming pool details below:
Swimming pool:
- Outdoor
- Smoking allowed/ Wheelchair not accessible/ Wheelchair ramp/lift not available
- Open from 26/04 to 27/10
- Non-heated
- Age limit: from 16 years
- Size: L:20 M, W:10 M and D:2 M
- Access is free for our guests
- Open to public: No
- Spa access: not included
- No time limit
- Max capacity: 30 pax
- Reservation is not mandatory
- Seawater: No
- Chlorine: No
- Swimming caps: not mandatory
- Inflatables: not allowed
- Burkini: not allowed
Breakfast is open to guests and visitors:
• Price per adult: 14 EUR
• Price for kids (under 13) : 7 EUR
Breakfast is included in your rate.
If you are not a guest, you’re welcome to join us too. Just let the staff know upon arrival.
We are open from 26 April to 27 October.
Note that due to renovation works we will be closed from 6/11/2023 to 31/03/2024.
We offer private and shuttle airport transfer options. Discover the options available for your dates

Hotel awards and certifications

Traveller Review Awards universal hotel neptuno universal beach hotelsholidaycheck universal beach hotelsdoubleU universal beach hotels
director hotel universal beach hotels

Discover and enjoy Playa de Palma at the Universal Hotel Neptuno. Our great team is looking forward to welcoming you back and we put our experiences at your disposal to make your holiday an unforgettable memory. We are waiting for you!

Wolfgang Oberndorfer Manager - Universal Hotel Neptuno