COVID 19 - UNIVERSAL BEACH HOTELS

Information concerning covid-19


All our establishments comply with the legislation in force and the control measures for the prevention of the spread and contagion of COVID-19.

  • Online check-in available. We send a link containing the travel documents, which reduces waiting time during check-in.
  • Safety distances are marked in the Reception area.
  • Hand sanitisers are available at all entrances, including lifts and dining areas, etc.
  • All public areas are cleaned regularly throughout the day and high-touch surfaces are disinfected frequently.
  • All keys or cards left at Reception are properly disinfected.
  • COVID-19 signs summarising the measures adopted by the organisation are available in several languages.
  • Our guests are aware of social distancing requirements.
  • The use of face masks is recommended for everyone aged six and over.
  • Specific hygiene regulations apply and the spaces are ventilated and disinfected before each service.
  • The use of face masks is recommended in the restaurant and bar for everyone aged six and over except when eating and drinking.
  • Tables are kept at a suitable minimum distance in the restaurants and bar.
  • All crockery and cutlery for this service are cleaned in the dishwasher.
  • Serving staff wear face masks and have been trained in COVID-19 safety measures.
  • The menus are available in QR code format.
  • Bathroom waste bins in the rooms have a lid, plastic bag and an opening pedal.
  • The hair dryer and its filter in the rooms are properly cleaned in preparation for each guest changeover.
  • The remote control, telephone, hangers and other high-contact items are disinfected with specific products in preparation for each guest changeover.
  • Our cleaning and repair staff only enter rooms when the guests are absent.
  • Specific procedures are applied such as the use of different cleaning cloths for each room or hygiene barriers between used and disinfected textiles.
  • The capacity is duly indicated.
  • The use of face masks inside lifts is recommended.
  • Specific hygiene protocols are applied, ensuring that the recommended levels of chlorine are maintained.
  • The minimum safety distance must be kept between the pool sun beds.
  • Outdoor activities are encouraged.
  • Cleaning is carried out using specific disinfectants, ensuring compliance with the recommended doses.
  • Cleaning is recorded on our special protocol for the prevention of COVID-19.
  • Protective face masks must be worn in food and beverage areas.
  • Our team has received extensive training in the prevention of the spread of COVID-19 from a specialised external company.
  • Guests showing symptoms that are compatible with COVID-19 should remain confined in their rooms. Furthermore, they should be offered the possibility of requesting a virus detection test in accordance with the available options.
  • During the recommended confinement period, they should be provided with all necessary services to ensure their full comfort, including food and drinks, a thermometer, medicines, etc.
  • If necessary, medical attention shall be provided either by telephone or face-to-face in the guests’ rooms.
  • If a guest is COVID-19 positive, all the hotel departments must be informed so that the corresponding protocol can be applied.
  • The instructions issued by the Balearic Islands Health Service must be followed at all times, as well as the specific COVID-19 control protocols.